PRIVACY POLICY — BET HUB
Effective Date: 11/09/2026
Last Updated: 11/09/2026
1. INTRODUCTION
Welcome to Bet Hub.
This Privacy Policy explains how QUEEN LEGACY GROUP (PTY) LTD, Registration Number 2026/653785/07, trading as Bet Hub (“Bet Hub”, “we”, “us”, or “our”), collects, uses, stores, protects and otherwise processes personal information when you use our website.
Bet Hub is committed to respecting your privacy and protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
POPIA establishes conditions for the lawful processing of personal information and provides rights to individuals concerning their personal information.
By using Bet Hub, you acknowledge that you have read and understood this Privacy Policy.
2. WHO WE ARE
QUEEN LEGACY GROUP (PTY) LTD
Registration Number: 2026/653785/07
Trading As: Bet Hub
Bet Hub is an independent affiliate, information, comparison and entertainment website.
Bet Hub is not a casino, bookmaker, gambling operator, betting exchange or financial services provider.
Bet Hub does not:
- accept bets;
- accept gambling deposits;
- process gambling withdrawals;
- hold player funds;
- operate player gambling accounts;
- settle bets; or
- pay gambling winnings.
Where you click through from Bet Hub to a third-party operator, any personal information you provide to that operator is generally collected and processed by that third party under its own privacy policy and terms.
3. INFORMATION OFFICER
For POPIA-related enquiries, requests or concerns, you may contact our Information Officer using the contact details below:
Information Officer: Trisha Govender
Email: info@bet-hub.site
Telephone: +2765 547-7587
4. WHAT PERSONAL INFORMATION MAY WE COLLECT?
Depending on how you interact with Bet Hub, we may collect certain categories of information.
This may include:
Contact Information
Such as:
- name;
- email address;
- telephone number; and
- other contact details you voluntarily provide.
Technical Information
Such as:
- IP address;
- browser type;
- device type;
- operating system;
- language preferences;
- approximate geographical information;
- referring website;
- pages viewed;
- date and time of visits; and
- technical information relating to your interaction with our website.
Website Usage Information
We may collect information about:
- pages you visit;
- links you click;
- games you access;
- betting information you view;
- advertisements you interact with;
- affiliate links you click; and
- general website activity.
Information You Voluntarily Submit
You may choose to provide information when you:
- contact us;
- complete an enquiry form;
- subscribe to communications;
- enter a promotion or competition, where applicable;
- submit feedback; or
- communicate with us through supported channels.
5. INFORMATION WE DO NOT NORMALLY COLLECT
Bet Hub does not require users to provide financial account information merely to browse the website or access free-to-play content.
Bet Hub does not accept gambling deposits and does not process gambling withdrawals.
We therefore do not ordinarily collect banking details, gambling account balances or payment details for purposes of placing bets through Bet Hub.
When you register with a third-party betting operator, that operator may collect personal and financial information from you directly. Its own privacy policy will apply to that processing.
6. HOW WE COLLECT INFORMATION
We may collect information:
- directly from you;
- automatically when you use our website;
- through cookies and similar technologies;
- through analytics services;
- through affiliate tracking technologies;
- when you contact us; and
- from service providers supporting operation of the website.
We do not intentionally collect personal information that is unnecessary for the purposes described in this Privacy Policy.
7. WHY WE PROCESS PERSONAL INFORMATION
We may process personal information for purposes including:
Operating the Website
To provide, maintain, secure and improve Bet Hub.
Responding to Enquiries
To respond to requests, questions, complaints and other communications.
Website Analytics
To understand how visitors use Bet Hub and improve website performance and usability.
Affiliate Tracking
To measure referrals and determine whether a visitor has interacted with an affiliate link or completed a qualifying action with a third-party partner.
Marketing
Where lawfully permitted, we may use contact information to send information, promotions or marketing communications where appropriate consent or another lawful basis exists.
Security and Fraud Prevention
To monitor suspicious activity, protect the website and prevent abuse, fraud or unlawful conduct.
Legal Compliance
To comply with applicable legislation, regulatory obligations, lawful requests and legal processes.
8. LAWFUL PROCESSING
We will process personal information only where permitted by POPIA and other applicable law.
Depending on the circumstances, processing may be based on:
- your consent;
- performance of a contract or steps taken at your request;
- compliance with a legal obligation;
- our legitimate business interests where permitted by law; or
- another lawful basis recognised by applicable legislation.
POPIA requires responsible parties to process personal information in accordance with its prescribed conditions and requirements.
9. DIRECT MARKETING
Bet Hub will not send unsolicited electronic direct marketing where doing so would breach applicable law.
POPIA generally prohibits processing personal information for direct marketing by electronic communication unless the required consent exists or another applicable statutory exception applies. The Information Regulator has specifically reaffirmed that POPIA compliance remains mandatory for electronic direct marketing.
Marketing communications may include:
- email;
- SMS;
- electronic messages; or
- other electronic communication channels.
Where you receive marketing communications from us, you may unsubscribe or request that we stop sending such communications, subject to lawful exceptions.
10. COOKIES AND TRACKING TECHNOLOGIES
Bet Hub may use cookies, pixels, tags, scripts and similar technologies.
These technologies may be used to:
- make the website function correctly;
- remember preferences;
- analyse traffic;
- understand visitor behaviour;
- improve the user experience;
- measure advertising performance; and
- track affiliate referrals.
Please see our separate Cookie Policy for further information.
11. AFFILIATE PARTNERS
Bet Hub participates in affiliate marketing programmes.
When you click an affiliate link, certain technical information may be transferred to or collected by the relevant affiliate network or third-party operator for attribution and tracking purposes.
This may include information such as:
- referral information;
- click information;
- timestamp;
- browser/device information;
- campaign identifiers; and
- other information required to attribute a referral.
Once you leave Bet Hub and interact directly with a third-party operator, that operator’s privacy policy will apply to information it collects from you.
Bet Hub does not control the privacy practices of third-party operators.
12. THIRD-PARTY SERVICE PROVIDERS
We may use third-party providers to support:
- web hosting;
- website security;
- analytics;
- email services;
- affiliate tracking;
- technical services;
- advertising;
- website performance; and
- other legitimate business functions.
Where appropriate, we take reasonable steps to ensure that third-party service providers process personal information in accordance with applicable privacy and security requirements.
13. SHARING PERSONAL INFORMATION
We may disclose personal information where reasonably necessary for legitimate purposes described in this Privacy Policy.
Recipients may include:
- service providers;
- hosting companies;
- technical providers;
- analytics providers;
- affiliate networks;
- advertising and marketing service providers;
- professional advisers;
- law enforcement authorities;
- regulators; and
- other parties where required or permitted by law.
We do not sell personal information as a general business practice.
14. INTERNATIONAL TRANSFERS
Some third-party service providers, affiliate networks, analytics providers or technology companies used by Bet Hub may process information outside South Africa.
Where personal information is transferred across borders, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable South African law, including applicable POPIA requirements.
15. RETENTION OF INFORMATION
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Factors considered may include:
- the nature of the information;
- the purpose for processing;
- legal requirements;
- contractual requirements;
- security requirements;
- dispute resolution; and
- legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
16. SECURITY OF PERSONAL INFORMATION
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- destruction;
- disclosure; and
- other unlawful processing.
No internet-based system can be guaranteed to be completely secure.
You acknowledge that electronic transmission and online systems involve inherent security risks.
17. SECURITY COMPROMISES
If we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.
This may include investigating the incident, taking corrective measures and notifying affected parties or the Information Regulator where required.
POPIA contains specific requirements concerning security compromises and notification.
18. YOUR RIGHTS
Subject to applicable law and any lawful limitations, you may have the right to:
- ask whether we hold personal information about you;
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of information where legally appropriate;
- object to certain forms of processing;
- withdraw consent where processing is based on consent;
- object to direct marketing;
- lodge a complaint concerning the processing of your personal information; and
- exercise other rights provided by POPIA.
POPIA provides data subjects with rights of access to and correction or deletion of personal information, subject to its applicable conditions and limitations.
19. HOW TO EXERCISE YOUR RIGHTS
Requests relating to your personal information should be sent to:
Information Officer
QUEEN LEGACY GROUP (PTY) LTD trading as Bet Hub
Email: info@bet-hub.site
Subject: POPIA Privacy Request
We may require adequate proof of identity before processing certain requests.
This is intended to protect personal information from unauthorised disclosure.
20. CHILDREN’S PRIVACY
Bet Hub is intended for persons aged 18 years and older.
We do not knowingly seek to collect personal information from children for gambling-related purposes.
If you believe that a person under 18 has provided personal information to Bet Hub, please contact us so that we can assess the information and take appropriate action.
21. THIRD-PARTY WEBSITES
Bet Hub contains links to third-party websites.
Once you leave Bet Hub, we are not responsible for the privacy practices, security, content or data processing activities of those external websites.
You should read the privacy policy of each third-party website that you visit.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
- changes in legislation;
- regulatory developments;
- changes to our website;
- new services;
- changes in technology; or
- changes in our business practices.
The latest version will be published on this page.
23. CONTACT US
For privacy-related enquiries:
QUEEN LEGACY GROUP (PTY) LTD
Trading as: Bet Hub
Registration Number: 2026/653785/07
Information Officer: Trisha Govender
Email: info@bet-hub.site
Telephone: +2765 547-7587
24. COMPLAINTS
We encourage you to contact Bet Hub first so that we can attempt to resolve any privacy concern.
You may also lodge a complaint with the Information Regulator of South Africa where appropriate.
The Information Regulator currently provides a POPIA complaints channel at POPIAComplaints@inforegulator.org.za and general enquiries at enquiries@inforegulator.org.za.
© 2026 QUEEN LEGACY GROUP (PTY) LTD trading as Bet Hub. All Rights Reserved.